These Master Terms of Service ("Agreement") constitute a binding contract between Doccu (Pty) Ltd ("Doccu", "we", "us", or "our") and the corporate entity, Skills Development Provider ("SDP"), employer sponsor, or individual subscriber ("Customer", "you", or "your") accessing or utilizing the Doccu document management and digital signing platform.
By creating an account, administering learner cohorts, dispatching folios, or executing agreements on Doccu, you agree to be bound by this Agreement, our Privacy Policy, our Data Processing Agreement (DPA), and our Acceptable Use Policy.
Doccu operates as an advanced electronic transaction platform governed by the Electronic Communications and Transactions Act No. 25 of 2002 ("ECT Act") of South Africa. Under Section 13 and Section 15 of the ECT Act:
Doccu commits to providing a minimum 99.9% monthly uptime SLA across our production application and signing APIs, excluding planned maintenance windows announced at least 48 hours in advance.
If Doccu fails to meet the 99.9% uptime commitment in any calendar month, eligible customers on paid subscription tiers may request proportionate service fee credits in accordance with our SLA escalation schedule.
Doccu offers tiered subscription access (Free, Weekly, and Monthly tiers) supplemented by a Pay-As-You-Go ("PAYG") top-up engine for SMS/WhatsApp signer dispatches, identity verification credits, and high-volume encrypted storage:
You are responsible for maintaining the confidentiality of your administrative credentials. Doccu enforces robust security controls, including Two-Factor Authentication (2FA) for administrators and granular role-based access control (Admin, Trainer/Editor, Viewer). You must immediately notify our Information Officer of any unauthorized account access.
You retain all right, title, and interest in and to all document templates, uploaded PDFs, learner records, and evidence attachments ("Customer Data"). Doccu acquires no intellectual property rights in your agreements or training materials. Doccu is granted a strictly limited license to host, process, and transmit Customer Data solely to perform the services requested.
To the maximum extent permitted under South African law, neither party shall be liable for indirect, incidental, consequential, or punitive damages. Doccu's aggregate cumulative liability arising out of or related to this Agreement shall be strictly capped at the total fees paid by you to Doccu during the twelve (12) months preceding the incident giving rise to liability.
This Agreement is governed by the laws of the Republic of South Africa. Any dispute arising out of or in connection with this Agreement shall be finally resolved in accordance with the Expedited Commercial Rules of the Arbitration Foundation of Southern Africa (AFSA) by an arbitrator appointed in accordance with said rules, seated in Gauteng, South Africa.
Upon subscription cancellation or account termination, Doccu automatically transitions your account into a 30-day read-only grace period. During this window, administrators can view and download all completed folios, ZIP packages, and audit trails. Following the expiration of 30 days, all customer data is permanently and irreversibly purged from primary databases in compliance with our POPIA data retention standards.