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How does SETA tripartite signing work in Doccu?

Doccu automates the tripartite signing pipeline sequentially: the Learner signs first via SMS/Email magic link, followed automatically by the Skills Development Provider (SDP) and the Host Employer. All signatures are anchored with cryptographic SHA-256 event chaining.

Are Doccu electronic signatures legally binding under South African law?

Yes. All signatures meet the requirements of Section 15 of the South African Electronic Communications and Transactions (ECT) Act 25 of 2002. Doccu captures tamper-evident audit trails with IP addresses, timestamps, signatory biometric/crypto evidence, and produces a certified Certificate of Completion.

What happens if a signatory does not have internet access or a smartphone?

Doccu supports lightweight mobile browser signing and offline signature capture with queued synchronization once connectivity is restored. Signatories can also sign via secure SMS links without downloading any mobile application.

How are monthly subscriptions and PAYG top-ups billed?

Subscriptions and top-ups are billed in South African Rands (ZAR) via PayFast (card, Instant EFT, SnapScan). Top-up units (cohorts, folios, and emails) never expire and can be added instantly to any active plan.

Is learner personal information protected under POPIA?

Absolutely. Doccu strictly complies with the Protection of Personal Information Act (POPIA) and Section 72 cross-border data transfer safeguards. All data is isolated per tenant and stored in encrypted Cloudflare R2 zero-egress object storage.

Can we bulk export audit packs for SETA verification and audits?

Yes. Training administrators can export structured ZIP archives containing all tripartite agreements, folios, signed documents, and a consolidated master audit log ready for SETA verifier submission.

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